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A new manual door system installed in the London borough of Hackney is causing a stir online.
Residents are complaining that they cannot access their lockers, while some have also reported difficulties with their key fobs.
The new manual lock systems have been installed at Hackney’s six main residential addresses, including a residential property in the city’s Camden Street, and three residential properties in the Westfield area of the borough.
“We’ve had some people complain about their lock rooms not working properly and that they can’t access the lockers they want to,” said John Greenhalgh, the borough’s transport and public works spokesman.
He added: “There have been a number of complaints about it, some quite serious.”
It is not the first time this has happened, but the problem is being more common in residential areas.
In October, a man called Nicky Williams claimed he was unable to get into his daughter’s lock room because his door to the lock room was locked.
The locks were not broken and the locksmith was unable find the culprits, Mr Greenhalg said.
“I think the system is pretty good,” he said.
“I’m not sure that it’s working 100 per cent of the time.”
But Mr Greenha, who lives in the Hackney borough, is not concerned about the system, saying he has been told the issue was “a local issue”.
“It is quite easy to get in,” he told BBC Radio 4’s Today programme.
“It’s not like the whole borough has had to change their locks or anything.”
He added that the system was being installed “on an hourly basis”.
“You have to be patient,” he added.
“You just have to have patience.”
He said there was no evidence that people were accessing their lockboxes by foot, using a ladder or even by knocking on the door.
The locksmiths’ complaints come after a similar situation emerged at a property in Southwark, where residents complained that their lock doors were not working and there were problems accessing their locks.
In a statement, the Hackneys said the installation had been a “quick and easy” procedure, and they had “never encountered any problems”.
“The installation of the new automatic locking systems has been a very straightforward process,” it said.